Terms and Conditions
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These terms and conditions were last updated on 19 December 2011. Use of our website and the sale and purchase of goods from our website are governed by our terms and conditions as set out below.
“We” or “Our” means DM Balloon Company. “You” or “Your” means the person accessing, using or ordering from our website over the Internet.
Prices, Description and Availability of Goods
All prices are shown in Euros. All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Where goods are temporarily out of stock we will endeavour to contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation. Colours may vary slightly from those shown on the website due to the limitations of Internet technology.
Sales Tax
Applicable sales tax will be calculated at 19%.
Shipping
All products are shipped using either DPD or DHL. We currently offer two shipping methods.
Shipping costs are calculated according to the weight of the items in your shopping cart. If we do not have sufficient quantities to fulfil your order then any subsequent back orders will be shipped at our expense.
Payment Methods
Orders can be paid for using one of the following methods:
- Online using your credit/debit card - All major credit/debit cards are accepted, our payment partner Paypal will process your credit/debit card transaction. Paypal uses the industry's most advanced encryption algorithms for credit/debit card processing and is dedicated to keeping your account safe and secure from scams and fraud. If you don't have a Paypal account you have the option of signing up for one as part of the checkout process.
- Bank Transfer - Payment must be made within 5 working days of submitting an order.
Cooling off Period, Cancellation & Returns
We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them.
Trademarks and Copyright
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited.
Security
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit and debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. While we use SSL encryption to protect sensitive information online, we also protect your personal details offline.
Information Collection and Use
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will not share the data we collect. We will only use the information that we collect about you lawfully. We will not sell, share, or rent this information to others other than as disclosed in this statement. |
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